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Watches of Wales earns the Platinum Trusted Service Award from Feefo

November 16, 2020

We here at Watches of Wales are incredibly excited to announce that we have been awarded the Platinum Trusted Service Award from Feefo, one of the UK's leading firms in market research! This means that our customers have been rating us and our services at a level of at least 4.5 out of 5 stars for some time. This shows just how much we care about all of our customers, whom we believe deserve VIP treatment whatever their budget.


What is Feefo?

Feefo is an independently run firm that allows customers to leave reviews for a business. Because Feefo's software is pre-written and embedded into a website, the company being reviewed has no way of editing or interfering with reviews left by customers. All of our positive feedback has been earned by the staff who put at minimum 110% effort into supplying the best pre-owned watches to their customers.


What is a Platinum Trusted Service Award?

The Trusted Service Awards scheme is an annual award given to businesses which use Feefo to collect feedback from their customers. The awards are based on the average of scores from reviews left by customers. 

Feefo says that to qualify for a Trusted Service Award in 2020, a business must have had at least 50 reviews left between the first and last days of 2019. The average score of those reviews must be at least 4 out of 5. To achieve a Gold Trusted Service Award, a business must have had at least 50 reviews with an average of 4.5 out of 5 or over. 

To receive the coveted Platinum Trusted Service Award, a business must have met the criteria for a Gold Trusted Service Award for the past three years consecutively. That means that Watches of Wales has been rated very highly by the people who matter most: the customers.


What can I expect when I shop with Watches of Wales?

You can expect VIP-level treatment from all of the staff. It doesn't matter whether you've come to buy our most expensive watch/jewellery piece, or if you've just come in for a browse. Because we're incredibly passionate about watches, jewellery and excellent service, we'll go out of our way to be as helpful and friendly as we can. We know all about the products that we sell, so if you have any questions, we're the right people to ask!

We're also able to offer interest-free finance on our watches and free tracked delivery in the UK. We sell quality as standard and, as such, have amassed a large following of famous personalities who come to us for their watches. 

Are you ready to join our exclusive customer base?